Help Centre
Contact Us
Phone
01375 451 783
Placement@destinycarehomes.co.uk
Office Hours
Monday to Saturday -
10:00AM to 07:00PM
Emergency Contact
01375 451 783
Frequently Asked Questions (FAQs)
- Admission Process: Explanation of how to apply for a place at Destiny Care Homes.
- Care Plans: Information on how care plans are developed and reviewed.
- House Rules: Overview of the rules and expectations for residents.
- Support Services: Details of the types of support available, including mental health, education, and employment assistance.
Resident Resources
- Resident Handbook: A downloadable guide for residents explaining their rights, responsibilities, and the support available.
- Forms & Documents: Access to important forms, including consent forms, feedback forms, and service agreements.
- Events Calendar: Information about upcoming activities, workshops, and meetings.
Family & Carer Support
- Visiting Information: Guidelines for visiting residents, including visiting hours and rules.
- Family Involvement: How families can be involved in care planning and decision-making.
- Support Services for Families: Information on counseling, respite care, and other support available for families.
Feedback & Complaints
- Feedback Form: Online form for providing feedback on our services.
- Complaints Procedure: Step-by-step guide on how to lodge a complaint and what to expect during the process.
- Resolution Process: Information on how complaints are handled and the timelines involved.